Return
& Refund Policy

RETURN POLICY

Last updated February 10, 2021

We hope you are happy with your purchase. However, if you are not complete satiated with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Houston Crane

Attn: Returns

2815A Campbell Rd

Houston, TX 77080

SHIPPING

Buyer is responsible for return shipping back to the address listed above.

REFUNDS

After Receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

The Following items cannot be returned:

  • Used Hoists, Electrical

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 25% restocking fee will be charged for all returns.

 

QUESTIONS

If you have any question concerning our return policy, please contact us at:

(713) 939-9788

Store@Houstoncraneinc.com